EDUCATION
Ph.D. in Management Science, November 2009.
Tongji University, School of Economics and Management, Shanghai, China
Master of Logistics Management, February 2006.
Tongji University, School of Economics and Management, Shanghai, China
Bachelorin Electrical Information Engineering, June 2004.
Zhejiang University, School of Information Management, Hangzhou, China
PROFESSIONAL EXPERIENCE
- Associate Professor January 2013 – present
Glorious Sun School of Business,
Donghua University, Shanghai, China
- Assistant ProfessorSeptember 2009 – December 2012
Glorious Sun School of Business,
Donghua University, Shanghai, China
University of North Carolina at Chapel Hill, NC, US March 2014 – March 2015
Uni-Mannheim, Mannheim, GermanyOctober 2007 – August 2008
TEACHING COURESES
Transportation and Distribution Management, Service Operation Management, Logistics Management
RESEARCH INTERESTS
Operationsmanagement in customer service and logistics
AWARDS
- Award for Outstanding Young Teaching of Universities and Colleges in Shanghai: 2011
- Award for Scientific and Technological Progress in Shanghai: 2010 (Second Prize, Personal Ranking: 7)
- Award for Scientific and Technological Progress in Ministry of Education: 2007 (Second Prize, Personal Ranking: 11)
SELECTED PUBLICATIONS
In The Area of Call Center Optimization
- Tao Dai, Li Junxiang. Staff Scheduling in Call Center Considering Global Service Quality. Proceedings of 12th International Conference on Service Systems and Service Management, 2015.6
- Tao Dai, Li Junxiang. Shifts Design in Multi-skill Call Center with Flexible Rest Period. Computer Engineering and Application, 2015.7(in Chinese)
- Tao Dai, Junxiang Li. “A Simple Method on Staff Scheduling in Multi-skill Call Center”. Proceedings of 9th International Conference on Service Systems and Service Management, 2012.7
- Junxiang Li, Tao Dai, JiazhenHuo, Qiang Su. “A Method of Service Quality Monitoring in Contact Centers with Impatient Customers”. Proceedings of 9th International Conference on Service Systems and Service Management, 2012.7
- Tao Dai. “A Model for Staff Scheduling Problem in Multi-site Call Center”. Shanghai Management Science, 2012.2 (in Chinese)
- Junxiang Li, Tao Dai, JiazhenHuo. “An Efficient Substitution Method for Sparse Min-Max Problems Arising in Call Centers”. Proceedings of 8th International Conference on Optimization: Techniques and Applications, 2011.4
- Tao Dai, Junxiang Li. “Performance Analysis of Call Center with Queue Length Announcement”. Shanghai Management Science, 2010.12 (in Chinese)
- Tao Dai, JiazhenHuo. “Contract Design of Call Outsourcing Based on Simulation”. Proceedings of 2008 International Conference on Production and Operation Management, 2008.12.
- Tao Dai, JiazhenHuo. “Performance Evaluation of Multi-skill Call Center Considering Call Abandonment”. Proceedings of 2008 International Conference on Wireless Communications, 2008.10
- Tao Dai, JiazhenHuo. “A Research on Shift Scheduling in Multi-skill Call Center”. Proceedings of 2008 International Conference on Service Operations and Logistics and Informatics, 2008.10
- Tao Dai, JiazhenHuo. “Performance Evaluation of Multi-skill Call Center Based on Simulation”. Computer Engineering and Application, 2008.10 (in Chinese)
- Tao Dai, JiazhenHuo. “Performance Evaluation of Multi-skill Call Center Based on Markov Process”. Systems Engineering, 2008.2 (in Chinese)
In The Area of Logistics Management
- Tao Dai, Xilin Yang. “Shipping routing problem with time windows and stochastic travel times”. Computer Engineering and Application, 2012.9 (in Chinese)
- Tao Dai, Xin Zheng. “Storage Space Optimization of the AS/RS Based on Classification-Random Strategy”. Logistics Technology, 2012.9 (in Chinese)
- Xiaofeng Wang, Tao Dai, Tao Ge. “Simulation of a Multi-Echelon Inventory System in Closed-Loop Supply Chain”. Proceedings of 2011 International Conference on Management Science and Intelligent Control, 2011.8
- Tao Dai, JiazhenHuo. “Research on Express Shipment Network Design Based on Non-hub Network”. Computer Engineering and Application, 2010.2 (in Chinese)
- Tao Dai,Yijun Shen. “Information Sharing and Monitoring System of Leaving-factory Logistics Based on Principle-Agent Theory”. Logistics Technology, 2007.9 (in Chinese)
- Tao Dai, JiazhenHuo. “Realization of An Automatic Scheduling System for Molten Iron Transportantion”. Shanghai Management Science, 2005.12 (in Chinese)
PATENTS
- China Patent No. 201010100024.6 “A Method for Call Center Interactive Voice Response System (IVRs) Dynamical Adjustment”
Project
National Science Foundation Committee (NSFC, No.71202065) “Emergency Decision for Service System under Unexpected Demands——Take the Call Center as an Example”, 2012.9-2015.12